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AHRQ Pharmacy Health Literacy Center

This site provides pharmacists with recently-released health literacy tools and other resources and assistance from the Agency for Healthcare Research and Quality (AHRQ).  These include:

What is Pharmacy Health Literacy?

Pharmacy health literacy is the degree to which individuals are able to obtain, process, and understand basic health and medication information and pharmacy services needed to make appropriate health decisions.

  • Only 12% of adults have proficient health literacy (e.g., can interpret the prescription label correctly)
  • Medication errors are likely higher with patients with limited health literacy, as they are more likely to mis-interpret the prescription label information and auxiliary labels
  • Studies document an association between low literacy and poor health outcomes

Why is Health Literacy Important to Pharmacy?

  • Pharmacists are responsible for making sure patients obtain the maximum positive health outcomes from their medications
  • Pharmacists care for patients with low to high education levels, low to high incomes, and multiple races of people; all of whom may have limited health literacy
  • Medication errors are likely higher with patients with limited health literacy
  • Studies document an association between low literacy and poor health outcomes
  • Pharmacists are one of the most accessible health care providers
  • Addressing literacy is an important quality improvement effort

AHRQ Health Literacy Tools for Use in Pharmacies

Recognizing that pharmacies may need additional knowledge and assistance to improve their health literacy practices, the Agency for Healthcare Research and Quality (AHRQ) has developed four new health literacy tools for pharmacy:
  1. Pharmacy Health Literacy Assessment Tool & User's Guide 
  2. Training Program for Pharmacy Staff on Communication 
  3. Guide on How To Create a Pill Card 
  4. Telephone Reminder Tool To Help Refill Medicines On Time

Want to learn more about these tools? Go to: AHRQ Tools



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